Privacy & Cookies Policy

Last updated: 10 November 2026

At Turmeric Vitality, we respect your privacy. This policy explains how we collect, use, share and protect personal information when you use www.turmericvitality.co.uk, buy products or communicate with us. It also explains our use of cookies and your choices. This notice is intended to address the UK GDPR, Data Protection Act 2018 and applicable rules on electronic communications and cookies.

1. Who We Are

Nourishing Vitality Ltd, trading as Turmeric Vitality, operates www.turmericvitality.co.uk and is the controller of personal data described in this notice, except where a third party acts as an independent controller.

Company: Nourishing Vitality Ltd

Registered address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Customer and privacy enquiries: info@turmericvitality.co.uk

2. Personal Information We Collect

We collect information you provide, including your name, contact details, billing and delivery addresses, orders, account details, subscription preferences, enquiries, reviews and marketing choices. We also collect information about how you use the website, such as IP address, device and browser information, pages and products viewed, referral sources, online identifiers and shopping interactions. Payment providers process payment details; we receive transaction status and limited payment information needed to manage orders.

3. How We Use Your Information

We use personal information to process and deliver orders, administer accounts and subscriptions, provide customer support, handle returns, communicate service updates, prevent fraud, meet legal obligations, improve the website, send permitted marketing and measure advertising effectiveness.

4. Lawful Bases

Depending on the activity, we rely on performance of a contract (such as fulfilling orders), compliance with legal obligations (such as tax records), legitimate interests (such as security, fraud prevention and appropriate business administration), or consent (including non-essential cookies and marketing where required). We may send electronic marketing to existing customers where the applicable UK soft opt-in requirements are met, including a clear opportunity to opt out. You may withdraw consent at any time without affecting earlier lawful processing.

5. Email Marketing

Where permitted, we send product information, offers and updates through our email marketing provider. Marketing services may measure delivery, opens and clicks and use shopping information for personalisation where lawful. You can unsubscribe using the link in a marketing email or by contacting us. Essential order and account communications will continue.

6. Cookies and Similar Technologies

Cookies and similar technologies, including pixels, tags, scripts and browser storage, help operate our website, remember preferences, analyse use and measure advertising. Strictly necessary technologies support functions such as checkout, security and remembering consent choices; these do not require consent where a legal exemption applies. Other categories include analytics and performance, optional functionality, and advertising and marketing. We use or may use Shopify analytics, Google Analytics 4, Microsoft Clarity, Meta Pixel and Google advertising technologies, depending on the live configuration. These tools may process online identifiers and website activity.

Where consent is legally required, we request it before activating non-essential technologies. You can accept, reject or customise your choices through our cookie consent controls and change or withdraw consent using the Cookie Settings link on our website. You can also manage cookies in your browser, although this may affect website functionality. Some cookies expire at the end of a session; others remain for a defined period. Specific cookies, providers, purposes and durations must be disclosed in the website's live cookie details or preferences interface.

7. Analytics and Advertising

Google Analytics 4 helps us understand traffic and ecommerce activity. Microsoft Clarity may provide heatmaps and session-replay insights into clicks, scrolling and navigation. Shopify analytics supports store reporting. Meta and Google advertising technologies may help measure conversions, build permitted audiences and improve advertising. Where consent is required, these tools, including relevant server-side events, must respect your choices. Advertising partners may act as independent controllers for certain processing.

8. Shopify, Klarna and Other Providers

Shopify hosts our ecommerce store and supports order processing and customer accounts. We use payment processors, including Klarna where available at checkout, and may share necessary contact and order details with them to provide payment services. Klarna handles relevant data under its own privacy notice at www.klarna.com. We also use service providers for shipping, fulfilment, marketing, analytics, customer service and store management. Providers may process data for us under appropriate agreements or as independent controllers.

9. Sharing Personal Information

We share information where necessary with payment processors, fulfilment and delivery partners, technology providers, marketing and analytics services where lawful, professional advisers, and authorities where required. Information may also be transferred as part of a lawful business sale or reorganisation. We do not sell customer contact lists to unrelated third parties for their independent marketing.

10. International Transfers

Some providers may process information outside the UK. Where UK data protection law requires safeguards, relevant transfers must rely on an applicable adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or UK Addendum to standard contractual clauses. Contact us for information about safeguards relevant to your data.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil orders, manage customer relationships, provide support and comply with legal, tax, accounting and regulatory obligations. Customer and transaction records are stored through Shopify and authorised providers. Retention depends on the purpose, applicable legal requirements, ongoing relationships, disputes and claims, and marketing or consent records. We assess whether information remains necessary and delete or anonymise it when appropriate, subject to legal obligations and exemptions. You may request deletion where your legal rights apply.

12. Security

We use appropriate technical and organisational safeguards, including secure connections, access controls and relevant provider security arrangements, to protect information. No electronic storage or transmission method is completely secure.

13. Your Rights

Subject to applicable conditions and exemptions, you may have rights to access, correct or erase personal data, restrict processing, receive certain data in a portable format, object to processing (including direct marketing), withdraw consent and challenge certain solely automated decisions with legal or similarly significant effects. Contact info@turmericvitality.co.uk to exercise your rights. We may verify identity and normally respond within one month, subject to lawful extensions. We do not ordinarily charge for requests.

14. Complaints

You may contact us with privacy concerns at info@turmericvitality.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or 0303 123 1113, without contacting us first.

15. Children

Our website and products are not specifically directed at children. If you believe a child has provided information inappropriately, contact us so we can investigate.

16. Third-Party Websites

Links to third-party websites are subject to those organisations’ privacy practices. Please review their notices before sharing information.

17. Changes to This Policy

We may update this policy to reflect changes in our services, technologies or legal requirements. We will update the date above and provide additional notice or obtain consent where legally required.

18. Contact Us

Nourishing Vitality Ltd, trading as Turmeric Vitality

27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Customer and privacy enquiries: info@turmericvitality.co.uk